Policies

Referral Bonus

• Love us? We love referrals! If you refer a new patient to us and they subsequently purchase a service or products of $300 or more, you will receive a $50 credit on your account to be used towards any purchase.

New Patients

• Please complete and bring the New Patient paperwork to your appointment, if unable to complete before the appointment, please arrive early to allow time to complete the form.
• New patients will receive an initial complimentary consultation with our Patient Coordinator or another staff member.
• New patients will receive a gift certificate for $50 towards the purchase of a service of $300 or more and regularly priced products purchased during your first visit.

Cancellations, Rescheduling, and No-Shows

• As a courtesy, we make reminder calls to each of our scheduled clients the day before a scheduled appointment using the information provided to us.
• It is the responsibility of the client to inform us of any change of personal information such as phone numbers, mailing addresses, e-mail addresses, and any other pertinent information.
• In consideration of our scheduled clients, we ask that each client make every effort to be on-time to their appointment. If a client is late we may need to reschedule the appointment for another day & time.
• If an appointment needs to be canceled or rescheduled we require a 24-hour notice otherwise, the client will be considered a no-show appointment.
• If you fail to notify us of your need to cancel or reschedule within 24-hours of your appointment date, you will be charged a $50.00 cancellation fee.

Children

• For safety reasons, we ask that arrangements be made for supervision for any child under the age of 12.
• For their safety, children of any age are not allowed in the laser, injectible of aesthetics room.

Payment Options

• We accept Visa, MasterCard, American Express, Discover, Credit/Debit cards, and cash. We do not accept personal checks.
• For your convenience, we also offer financing through Greensky. You can apply online for the card here. The application process is quick and provides an instant credit decision. The card also provides 14-months interest-free.
• The initial consultation is complimentary. If you choose to purchase a package, we require 50% of the total to be paid prior to booking an appointment. The balance is payable at the time of 1st treatment. (Exceptions made is at the discretion of the business office)
• All follow-up visits not included in a package purchase are $25.00 each.

Insurance

• Since the majority of our treatments and services are performed on an elective basis and are considered cosmetic in nature, we do not accept or bill insurance.

Refund Policy

• Physician Skin Solutions offer goods and services that are irrevocable. We do not issue refunds for any product or service that has been injected or used in your treatment. In consenting to be treated, clients must understand and accept this condition.
• Services are sold in packages to increase consistency and compliance of the treatment regimen leading to enhanced outcomes. Should you wish to discontinue your treatment amid a series, we will credit the pro-rated share of unused treatments at the discounted package price.  You may use the credit to purchase other services or products offered by Physician Skin Solutions at Arrowhead.
• Package sales and sale pre-purchases are discounted and non-refundable. Package purchases and single treatment forms are signed at the time of purchase, stating they are non-refundable. We can not consider exceptions.
• Merchandise may be returned within ten days of purchase with the original sales receipt and exchanged for product or clinic credit.
• If a patient would like to request a non-credited refund, they must do so in writing. Applications must include the justifying circumstances for the appeal. Physician Skin Solutions at Arrowhead will review the request within seven business days.
• If under, extenuating situations, Physician Skin Solutions at Arrowhead extends a cash refund, then at our discretion, we may choose to terminate the patient.
• If any questions arise regarding funds available, treatment regimen, or a refund, our financial consultant will return your call within 3-4 business days.
• We do not accept walk-in appointments (except for posted walk-in hours for Botox). All appointment regarding services, finances, clinical and administrative need to be scheduled with the consultant responsible for that area.